Domestic Rates

Flat standard shipping rates within New Zealand:

Standard Delivery $6.90

Rural Standard Delivery $10.95

We aim to dispatch your fluff mail within 1-2 business days, on overnight service. If you simply cannot wait for your fluff mail, please get in contact with us at info@fluffyducks.co.nz and we will do our best to help out. 

Tracking information on all orders will be sent automatically once dispatched. Sometimes the notifications go to spam, please also check there.

Australia

Flat Rate shipping of $15.00 for economy post - arriving 7-10 business days. Tracking information will be automatically sent once dispatched.

Express service  via DHL direct discounted live prices at checkout

International

We are able to ship worldwide and have a standard price of $25 up to 2kg. Please get in touch if you wish to place a bigger order.

Returns

We hope that you love our products as much as we do, but in the unlikely event it does not meet your expectation we will gladly issue a replacement or exchange within 14 days, providing it meets our return conditions. Simply get in touch at info@fluffyducks.co.nz. Refunds will be processed within 3-4 business days of receipt of item to the original payment method on purchase. Original Shipping costs will be deducted.

Return Conditions
To be eligible for a return please ensure the item is in the same condition as you received it in, item is unwashed, unworn and in the original undamaged packaging with any tags attached. Any items that do not meet these conditions will unfortunately not be accepted. 

Exchanges
If you simply want to exchange an item please get in touch at info@fluffyducks.co.nz and we will gladly assist. 

Things to note
If you wish to return or exchange an item you will be responsible for the cost of shipping unless of course it is our error with the order. All sale items are not eligible for return, refund or exchange. Please take care when placing an order as it cannot be cancelled, the returns process will have to be followed.

Prepping your new nappies

• We know how exciting it is to receive fluff mail and wanting to use them immediately but for better performance soak your new nappy inserts overnight in cold water to increase absorbency. Change more frequently until maximum absorbency is reached, around 8 washes.
• Wash all parts of your nappy once before use in warm water.

Basic washing routine

Dealing with Dirty Nappies/Dry Pail

• Use a dry pail with holes for aeration, the more holes the better. The open-air flow helps reduce ammonia smells and pro-long the life of your nappies.
• Pee nappies can be placed straight into your dry pail.
• Remove solids in the toilet, most simply shake/roll off or you can use a dedicated poo scraper/sprayer. Rinse under hot water. You can pre-treat stains if desired. Then dry pail.
• Night nappies (or nappies that have been in use for longer than 5 hours) require a separate, thorough hand-rinse in hot water with detergent as soon as you possibly can, due to the increased ammonia concentration and volume. Then dry pail as normal.

Wash

• Prewash your nappies - a short warm rinse cycle with half the detergent recommended to remove heavy soil or excess urine prior to main wash. This allows the main wash to be done in clean water. Prewash can be done daily or every second day and returned to the dry pail until the main wash.
• Main Wash - use the longest cycle on your machine at 40°C - 60°C (MAX 60°C) with the full dose of detergent for a heavily soiled load, do not spin covers over 1000RPM, inserts however can be spun at your highest spin (1200RPM) DO NOT use bleach/vinegar or fabric softeners.

Dry

• We recommend Line drying as its economical and environmentally friendly. 
• Always hang your nappy shells sideways, pegging the front and back to ensure the elastics are not being stretched during drying.
• Hang covers/shells in the shade, or indoors. 
• If line drying isn’t possible, use the dryer for the inserts only, no need to tumble dry the shells as they dry so quickly.
• Extensive dryer use will make the nappies a little thinner over time in the same way it does your clothes. 

 Detergent

• We recommend Persil at Fluffy Ducks, its readily available, personally tested and always good results. But any good mainstream detergent should be sufficient.

A last note, your nappies will thank you for being treated with a little TLC, remember they are re-usable not indestructible.