FREE SHIPPING TO AUSTRALIA FOR LIMITED TIME. USE CODE FREESHIPAUS Free shipping within New Zealand on all orders $200+. Flat rate Express Australia shipping $15 World Wide shipping available.

Shipping & Returns

 Delivery Packaging

At Fluffy Ducks we are committed to providing a greener future. Your Fluff Mail will be delivered in the 100% compostable, zero waste Better Packaging. 

 

Domestic Rates

We will be reviewing our rates again to provide you with the best possible service

Flat standard shipping rates within New Zealand

Standard Delivery $7.50

Rural Standard Delivery $11.95

We aim to dispatch your fluff mail within 1-2 business days, depending on your location will depend how quickly it will arrive. If you simply cannot wait for your fluff mail, please get in contact with us at info@fluffyducks.co.nz and we will do our best to help out. 

Tracking information on all orders will be sent automatically once dispatched. 

Australia

Flat Rate shipping of $15 on all orders. Tracking information will be automatically sent once dispatched.

International

We are able to ship world wide, please get in touch at info@fluffyducks.co.nz for a shipping estimate cost.

 

Returns

We hope that you love our products as much as we do, but in the unlikely event it does not meet your expectation we will gladly issue a replacement or exchange within 14 days, providing it meets our return conditions. Simply get in touch at info@fluffyducks.co.nz. Refunds will be processed within 3-4 business days of receipt of item to the original payment method on purchase.

Return Conditions
To be eligible for a return please ensure the item is in the same condition as you received it in, item is unwashed, unworn and in the original undamaged packaging with any tags attached. Any items that do not meet these conditions will unfortunately not be accepted. 

Exchanges
If you simply want to exchange an item please get in touch at info@fluffyducks.co.nz and we will gladly assist. 

 

Things to note
If you wish to return or exchange an item you will be responsible for the cost of shipping unless of course it is our error with the order. All sale items are not eligible for return, refund or exchange. Please take care when placing an order as it cannot be cancelled, the returns process will have to be followed.

 

Disclaimer

The customer is held responsible to determine whether the product is fit for use.

We do not recommend any additional implements being installed to our nappies such as, but not limited to, safety pins, hooks, sewing pins. We cannot accept any liability from any damaged caused and will invalidate any warranty.

Any products used such as bleach, vinegar or any other house-hold product not specified in our wash routine will not be accepted for a return, and we cannot accept any liability should the item become damaged or discoloured as a result.

 


 

 

 

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